Run your clothing shop on Rivao, one tap at a time.

Which device for which job

• Tablet at the counter. The billing screen shows products on the left and the bill on the right. Best for busy counters.
• Phone. Bill from the floor, check stock, look up a customer. A bottom bar gives you Home, New bill, Bills and Customers.
• Laptop. Best for the owner's work: products, purchases, reports, payroll, settings. Keyboard shortcuts speed up billing.
• Hardware that works: any USB or Bluetooth barcode scanner (it types like a keyboard), the phone or tablet camera as a scanner, thermal label printers (50×25 or 38×25 mm) or A4 sticker sheets, and any printer for bills.

Start a free trial

1. Go to app.rivao.defite.in/signup.
2. Enter shop name, your name, mobile number, a password, city and state. Email is optional.
3. Tap Create shop and start trial. You land on the home screen and can import your stock sheet straight away.

The trial runs on the Growth plan for 14 days. The days left show in the app. To keep going, ask Defite to switch you to a paid plan from Settings → Plan and usage.

Sign in with password or PIN

• Password: mobile number plus password. Owners and managers usually use this.
• PIN on a shared counter device: sign in once with the owner's mobile and password. After that, staff tap Who is using Rivao?, pick their name and type their 4 to 6 digit PIN. Each person's bills and actions are recorded under their own name.
• The screen locks itself after a few idle minutes (set in Preferences), so the next person signs in with their PIN.
• Forgot password or PIN? The owner resets it in Settings → Users → Edit.
• Several shops? If your number belongs to more than one shop, Rivao asks which shop to open.

Find your way around

• Left menu (laptop and tablet) is grouped: Sell, Catalogue, Customers, Marketing, Money, Staff, Insights. You only see what your role is allowed to use.
• Lock icon next to a menu item means your plan does not include it. Tap it to see which plan does.
• Outlet switcher at the top left picks which shop you are working in. Stock, cash drawer and bill numbers are per outlet.
• New bill button sits at the top right on every screen.
• Your name at the top right opens My account, Help and support, and Sign out.
• On a phone the bottom bar has Home, the orange + for a new bill, Bills, Customers and More.

Go live in 15 minutes: the owner's checklist

1. Shop details. Settings → Shop details: name, address, phone, GSTIN, whether your prices include GST, financial year, and your UPI ID so bills carry a pay-by-UPI QR code. More
2. Import your stock sheet. Import data → Products. Your existing Excel usually works as it is. Rivao makes SKUs and barcodes. How
3. Add your team. People who sign in go in Settings → Users with a PIN. Everyone who works in the shop (for attendance and salary) goes in Team. How
4. Check roles. Decide who may give discounts, see cost prices or see full phone numbers. How
5. Connect WhatsApp so bills and receipts reach customers. How
6. Print labels for anything without a barcode. How
7. Open the cash drawer and make the first bill. Drawer · First bill

Make a bill

Where: New bill (top right, or the orange + on a phone)

1. Add items. Scan the barcode, tap the camera button to scan with the device, type part of the name, SKU or barcode, or tap a product tile under In stock.
2. Pick colour and size. A size picker opens showing how many are left in each. Tap one to add it.
3. Change quantity with − and +. Tap an item line to change its price, give a discount on just that item, set who sold it, or remove it.
4. Add the customer. Tap Add customer (phone), type the mobile number. A known customer appears with their tier and points; tap them. For someone new, type their name and tick consent only if they agreed to WhatsApp messages.
5. Sold by. Pick the salesperson so their incentive counts.
6. Tap Charge, take payment (next section), and the bill is issued.

Discount, coupon, home delivery or a B2B bill

1. On the bill, tap the % button (Discount).
2. Give a discount on the whole bill in % or ₹, or tap 5%, 10% or 15%.
3. Type a coupon code and tap Apply.
4. Tick Home delivery and add the address, add the customer's GSTIN for a business (B2B) bill, or add a note printed on the bill.
5. Tap Done.

Each role has a discount limit (Cashier 10% or ₹500 a bill by default). Above it, Rivao asks for a reason and a manager's PIN, and notes large discounts for the owner. Running offers apply on their own, so you don't type them.

Hold a bill and come back to it

Customer still trying clothes? Tap the pause button (Hold bill, or F8). The counter clears for the next customer. Tap Held bills above the products and Resume to bring it back. Held bills stay until the end of the day.

Take payment, split it, or sell on khata

1. Tap Charge ₹… (or F9).
2. Pick how they pay: Cash, UPI, Card, Gift voucher, Pay later (khata) or Bank transfer. When the customer has store credit or loyalty points, Store credit and Points appear too.
3. Cash: type the cash received and Rivao shows the change to give back.
   UPI: a QR code for your UPI ID appears with the exact amount; the customer scans it.
   Split: tap a second mode and adjust the amounts until nothing is due.
4. Tap Complete bill.
5. Done. The bill goes to the customer on WhatsApp. Tap Print or Share if they want a copy, then Next bill.

Find, reprint, share or void a bill

Where: Bills

1. Filter by status (Paid, Part paid, Unpaid, Void) or dates and tap Apply.
2. Tap a bill to see items, GST, payments, the customer and when WhatsApp delivered it.
3. Use Print, Share or Return or exchange from the top.
4. To cancel a bill made by mistake, tap Void bill and give a reason. Stock goes back. Only Owner and Manager can void by default.

Open and close the cash drawer

Where: Cash drawer, or tap the yellow “Cash drawer is not open” bar on the billing screen

1. Morning: count the cash, tap Open drawer, type the amount, Confirm.
2. During the day the page shows Expected cash now: opening cash plus cash sales, minus cash refunds and cash paid out for expenses.
3. Night: tap Close drawer, count every note and coin, type the total. If it differs from expected, add a note.

Take a return or exchange

Where: Returns → New return, Return or exchange on Home, or from the bill itself

1. Find the bill. Type the bill number, or tap the scan button and scan the QR code printed on the bill. Tap Find.
2. Pick the items coming back with + and −. For each, set its condition: Good, back to stock, Damaged or Needs repair. Return value adds up below.
3. Pick the reason: size does not fit, colour not liked, style not liked, defect, wrong item, quality, changed mind, or other.
4. Choose how to settle:
   • Exchange: scan the new items now; the customer pays or gets back the difference.
   • Store credit: kept on the customer's profile for the next visit.
   • Refund: back to the original payment mode.
   • Cash refund: paid from the drawer.
5. Tap Complete. The receipt goes to the customer on WhatsApp; you can also print it.

Add a product

Where: Products → Add product

1. Basics: style name, style code, brand, category (type Women > Kurtis for a sub-category), who it is for, season and fabric.
2. Sizes and colours: tap a size set (Tops S–XXL, Waist 28–40, Kids 2Y–12Y, Free size) or type your own. Add colours.
3. Price: selling price, MRP printed on the tag (leave empty to use the selling price), cost price, and the stock level that should trigger a reorder alert.
4. GST: leave it on By price slab so the rate follows the GST table, or set a fixed rate only if your accountant says so. Add the HSN code.
5. Tap Save product. SKUs and barcodes are made for every size and colour.

From the product page you can Edit, add a variant, Print labels, Share page (a public link to send a customer), or Archive product when you stop selling it. On the products list, Bulk price changes many prices at once and Categories manages categories, GST groups and size sets.

Print barcode labels

Where: Labels, a product's Print labels, or from a purchase

1. Search or scan a style. Rivao adds one label for every piece in stock.
2. Change counts with Fewer and More, or remove a line.
3. Pick the label size your printer takes: 50×25 mm, 38×25 mm or an A4 sheet. Choose whether to show MRP.
4. Tap Print … labels. Set the printer's paper size to match.

Check and adjust stock

Where: Stock, or Check stock on Home

1. Filter to Low, Out of stock or Negative, or by category. The top shows pieces and value at cost.
2. To correct a count, tap Adjust on a line.
3. Pick a reason (count correction, found, lost, damaged, theft, sample or gift, opening stock), then either set the count or add and remove pieces. Add a note and Save.

Receive stock from a supplier

Where: Purchases → Receive stock

1. Scan or search what arrived. Each scan adds one piece. A style that is not in your list yet? Tap Add it, then come back.
2. Enter the cost. It copies to the other sizes of the same style.
3. Fill the supplier bill: supplier (or New supplier), bill number and date, freight, other costs and GST %.
4. Enter what you paid now, if anything, and tap Receive … pieces.

Stock goes up at once. Freight and other costs are spread across the items to give the landed cost, and the average cost updates. The purchase list shows what is unpaid, part paid and paid.

Suppliers and what you owe

The Suppliers page shows what you owe in total and what is overdue. Tap a supplier to see their bills and record a payment. Vendors (rent, electricity, tailors) live here too, under the Vendors tab.

Move stock between outlets

1. Transfers → New transfer. Scan the items to send.
2. Pick the outlet to send to, add a note and tap Send. Stock leaves this outlet on dispatch.
3. At the other outlet, open the transfer and receive it. Stock arrives there only when received.

Count stock (stocktake)

1. Stocktake → Start stocktake. Name it, and pick one category if you are counting a section.
2. Staff scan every piece on the shelf. Several people can count at once.
3. Review the differences between counted and expected.
4. An owner or manager closes the count. Rivao fixes the differences in stock and records them.

Import your stock sheet, customers or suppliers

Where: Import data (bottom of the menu)

1. Pick what your file contains: products (one row per size and colour), products with sizes as columns, customers, suppliers or opening stock. Each has a Sample sheet.
2. Choose your Excel or CSV file. The first row should have column names.
3. Check how Rivao matched your columns and fix any it got wrong.
4. Press Import. Nothing changes before this.

Find customers and ready-made lists

The Customers page has ready-made lists: new this month, bought only once, repeat, not visited in 90, 150 or 210 days, VIP (top 10% by spend), loyal, birthday this month, no WhatsApp consent yet, credit due and frequent returners. Filter further by WhatsApp consent or tier.

Add a customer

1. Customers → Add customer, or Add customer on Home, or add them while billing.
2. Name, mobile, email, gender, birthday and anniversary (for automatic wishes).
3. WhatsApp messages: choose Agreed only if the customer said yes. Otherwise leave Not asked, or Said no.
4. Tap Add customer.

Customer profile

Tap a customer to see total spent, visits, average bill, how often they usually come, store credit, khata balance, credit limit, loyalty points, sizes and categories they usually buy, every bill and return, and every WhatsApp message.

From here you can start a New bill, open WhatsApp, Edit, adjust points, change the credit limit or return flag, add to wishlist and notes, Merge duplicate, Export data or Erase (owner only, for a customer who asks to be forgotten).

Khata (credit) dues

Where: Credit (khata)

1. The page shows total due, how many customers owe, and how much is older than 30 days.
2. Tap Remind on WhatsApp to send a polite reminder, or tap the customer.
3. On the profile, tap Receive ₹…, enter the amount and mode (cash, UPI, card, bank) and Confirm. Part payments are fine.
4. A due that will never be paid can be written off by the owner, with a reason.

Alterations

1. Alterations → New job. Find the customer by mobile.
2. Write the garment and what to do, add measurements in inches if needed, the charge, the ready-by date and the tailor.
3. Tap Create job. It appears under Received.
4. Move it along: Start → Mark ready (the customer gets a WhatsApp) → Paid & delivered.

Offers, coupons and gift vouchers

1. Offers → New promotion. Give it a name shown on the bill, like “Diwali 20% off”.
2. Pick a type: % off, ₹ off each piece, buy X get Y, buy 1 get 1, any N for ₹, sell at a fixed ₹, or off on bills above ₹.
3. Limit it to categories or brands (none means all), set start and end dates.
4. To clear old stock, set Only stock older than (days).
5. Save promotion. It applies on its own at the counter. Pause it any time.

The Coupons and Gift vouchers tabs create codes that the cashier types at payment.

Connect WhatsApp

Where: Settings → WhatsApp

1. Pick how to send: Rivao number (shared, where your plan has it), My own number (needs a Meta Business account and WhatsApp Cloud API) or Through a provider you already use.
2. For your own number, paste the phone number ID, WhatsApp Business Account ID and permanent access token. Save and check.
3. Follow the checklist: connection works, templates submitted to Meta, test message received.

Stuck with Meta verification? Tap Ask Defite and the team helps. The Message log tab shows every message sent.

Automations

Ready-made flows that run on their own. Turn each on or off, tap See message to read it, Settings to change timing, and Send me a test to see it on your phone.

Quiet hours, the maximum marketing messages per customer, the gap between messages and the time of your daily summary are set in Settings → Preferences → WhatsApp messages.

Send a campaign

1. Campaigns → New campaign. Name it.
2. Pick who: a customer list like “Not visited in 90 days”. Rivao shows how many can actually receive it.
3. Pick a message (we miss you, offer for you, festival sale, new arrivals and more) and check the preview.
4. Leave the time empty to send as soon as it is approved, or pick a time. Tap Send now.

Reply to customers in the Inbox

When customers reply to your WhatsApp messages, the conversation appears in Inbox. You can reply freely for 24 hours after they write.

Add an expense

1. Expenses → Add expense. Type the amount.
2. Tap what it was for: tea, salaries, rent, electricity, repairs, marketing, transport and more.
3. Tap where the money came from: cash drawer, petty cash, my pocket, bank or UPI, or pay later.
4. Add a note, or change the date and vendor. Save.

Expenses above a role's limit wait for approval; the owner sees them on Home and taps Approve or Reject. Bills to pay later show Pay. Mistakes are voided, not deleted. Recurring expenses like rent remind you when due (Growth and Pro).

Cash book and petty cash

The cash book lists money in and out for any dates: sales, khata collected, refunds, expenses, supplier payments and owner cash. Owner cash records money the owner puts in or takes out. Petty cash is a small box for daily spends kept apart from the drawer. Lock books stops anyone changing a closed month.

Add an employee

1. Team → Add employee. Full name, mobile and role in the shop (sales, tailor, manager).
2. Type (full time, part time, contract, commission only, trainee), joining date and usual shift.
3. Set an attendance PIN of 4 to 6 digits.
4. Tick Sells at the counter so they appear in “Sold by” and incentives.
5. Pick the outlets they work at, monthly salary and weekly off. Save.

Attendance with PIN

Keep Attendance open on the shop tablet. Each person types their PIN and taps OK to check in, and again to check out. The month grid shows present, absent, week off and holidays. Managers can correct a day.

Roster and leave

Roster: set who works which shift each day. Use Copy last week or Fill usual shifts. Lateness is counted from the shift start.

Leave: staff request leave; the manager taps Approve or Reject. Approved leave shows on the roster and in payroll. Use Add leave to record it yourself.

Advances, payroll and incentives

• Give advance: pick the employee, amount, how much to recover each month, and where it was paid from. Recovery comes off each payslip.
• Incentives: make a plan (flat % of net sales, or slabs, with an optional target bonus) and pick it on each salesperson. Tap Calculate at month end. Net sales are sales minus returns on items they sold.
• Run payroll: make sure attendance and leave are up to date, tap Run payroll, pick the pay date. Payslips use attendance, leave, incentives and advances. Check, adjust, then approve. Approving locks that month's attendance.

The home screen

Today's net sales, bills, average bill and margin, each compared with the same day last week. The 30-day chart, today's collections by mode, Needs attention (customers to win back, items to reorder, dead stock, dues, approvals, overdue alterations), each salesperson's sales today, and what WhatsApp brought back this month.

Which report answers what

What each settings page does

Add a user

1. Settings → Users → Add user.
2. Name and mobile number (they sign in with it). Email is optional.
3. Set a password, a PIN, or both. Counter staff usually only need a PIN.
4. Under Access, pick the outlet and the role there. Tap Another outlet to give a different role in another shop.
5. Save. Use Turn off when someone leaves; their history stays.

Roles and permissions

Five roles come ready: Owner, Manager, Cashier, Sales staff and Accountant. Tap Edit to change what a role can do, or Reset to go back to the default. Each role has money limits: maximum discount % and ₹ per bill, refund without approval, when a manager PIN is needed, maximum khata per customer, expenses it can add and approve, and salary advance.

Permissions are grouped: billing, returns and khata, products and stock, customers, WhatsApp, money, team, reports and settings. Two are marked sensitive: See cost prices and margins and See full phone numbers.

Audit log

Every important action, who did it and when: voided bills with the reason, big discounts, drawer differences, stock counts, sign-ins, setting changes. It cannot be edited or deleted. Needs a look filters the unusual ones. History is kept 90 days on Starter and 3 years on Growth and Pro.

A shop sees its exact plan, limits used and everything included in Settings → Plan and usage. Defite can turn single features on or off for a shop, so this page is the final word for that shop.

A staff member forgot their PIN or password

The owner opens Settings → Users → Edit on that person and sets a new one.

A phone or tablet was lost

Settings → Devices → Sign out on that device. Then change that person's PIN.

I made a bill by mistake

Open it from Bills and tap Void bill with a reason (owner or manager). If the customer took the goods and came back, use Return or exchange instead.

The drawer is short or over at night

Enter what you counted and write a note. The difference is saved in Past shifts and the audit log. Check the cash book for refunds or expenses paid from the drawer that day.

An item shows negative stock

It was sold before it was received or counted. Receive the purchase, or use Stock → Adjust with “Count correction”. Stock → Negative lists them all.

The scanner does not find a barcode

The item may not be in Rivao yet, or its tag has the supplier's barcode. Search by name, then print a Rivao label for it.

A customer did not get the bill on WhatsApp

Check the number on the bill, then Settings → WhatsApp → Message log. Bills are service messages and go even without marketing consent, as long as WhatsApp is connected and the monthly limit is not used up.

A customer did not get a campaign or offer

Marketing goes only to customers marked “Agreed”, outside quiet hours, and not more often than the limit in Preferences. Imported customers start as “Not asked”.

A menu item has a lock

It is not in your plan. Settings → Plan and usage shows which plan includes it, and Ask to switch.

GST rate missing on an item

Set GST on the product (by price slab or a fixed rate your accountant gives), or ask Defite to add the GST table for that category.

How do I get help?

Help and support is in your name menu at the top right. To let Defite look at your account, approve their request in Settings → Support access.

Style

A design, like one shirt model.

Variant

One size and colour of a style, with its own SKU, barcode and stock.

SKU

Your shop's own code for a variant, for example KT-1053-M-OLI.

MRP

Maximum retail price printed on the tag.

Outlet

One shop or warehouse. Each has its own stock, drawer and bill numbers.

Held bill

A bill parked while the customer keeps shopping.

Void

Cancelling a bill. It stays on record with the reason.

Credit note

The document made for a return or exchange.

Store credit

Money the shop owes a customer after a return, used on the next visit.

Khata

Money a customer owes the shop for buying on credit.

Landed cost

Purchase cost including freight and other costs.

Sell-through

How much of what you bought has sold.

Ageing

How long stock has been sitting in the shop.

Size curve

Which sizes sell compared with which sizes you hold.

Automation

A ready-made WhatsApp flow that runs on its own.

Opted in

The customer agreed to get offers on WhatsApp.